Delivery policy

We offer worldwide delivery, subject to product availability, carrier coverage and applicable export or import restrictions. A destination must be supported at checkout before an order can be placed. Contact us if your country is not listed.

Delivery charges and any applicable taxes collected by us must be shown before payment. Delivery estimates depend on the destination and goods ordered. If a charge or delivery timeframe is not shown, contact us for confirmation before purchasing. We do not promise free UK or international delivery.

Unless a different delivery period is agreed, UK consumer goods must be delivered without undue delay and within 30 days of the contract. If we cannot meet an agreed date, we will contact you; your legal rights to cancel a delayed order and obtain a refund remain unaffected.

International orders may attract import duties, local taxes or customs handling fees. Unless expressly included in the checkout total, these charges may be payable by the recipient to the relevant authority or carrier. Check your destination’s import rules before ordering. Customs checks may affect delivery times.

If a parcel is refused or returned, contact us to resolve the order. We do not automatically forfeit your payment; any lawful charges or deductions will be explained and your statutory rights preserved.

Please check your delivery address before payment and tell us promptly if it is incorrect. Changes after dispatch may not be possible. We will explain any additional agreed delivery cost before charging it.

If goods are damaged, missing or incorrect, contact us with the order reference and, where available, photographs. Photos help investigation but are not a condition of your legal rights. For UK consumer orders, goods remain our responsibility until you, or a person you identify, take physical possession, except where the law provides otherwise for a carrier you independently appoint.

See our returns & refunds policy for remedies.

For orders, returns, coaching or a complaint, email info@velogolf.app or telephone +44 7535 633227.