Terms & conditions

Velogolf is a trading brand of a limited company. The full registered company name, registration number, place of registration and registered office have not yet been confirmed for this website. Please contact info@velogolf.app for these particulars before placing an order. The contact and returns address is 14 Angus Gardens, London NW9 5LE, United Kingdom; it is not represented here as the registered office.

Check the product description, selected options, quantity, delivery information and total before paying. Prices are shown in GBP unless checkout states otherwise. Applicable taxes and delivery charges collected by us must be disclosed before payment; overseas import charges may be separate.

Goods checkout is provided through Shopify and coaching card payments through Stripe. A payment acknowledgement alone does not confirm dispatch or a coaching date. We will confirm acceptance and the agreed goods or service by email. If we cannot fulfil an order, we will explain and refund any payment for the unfulfilled order.

If a genuine pricing or stock error is found, we will contact you rather than substitute goods or charge more without your agreement. Photographs are illustrative; goods must still match their description and any material characteristics agreed before purchase.

Our delivery policy and returns & refunds policy apply to goods. International sales remain subject to applicable mandatory consumer protections.

Coaching packages are one-time payments, including the month package, not recurring subscriptions. Before paying, contact us to confirm availability, location or online format, dates, what the package includes and any cancellation or rescheduling conditions. A package payment does not by itself reserve a particular date.

For a UK distance service contract where the statutory cancellation right applies, you normally have 14 days from making the contract to cancel. We will not begin within that period without your express request. If you request an early start and then cancel, a proportionate charge for services actually supplied may apply only where legally permitted and properly disclosed. The right is lost after full performance only where you gave the required consent and acknowledgement.

Leisure services booked for a specific date or period may be exempt from the statutory cooling-off right. We will identify any applicable exemption before the booking is agreed; we do not assume every coaching package is exempt. No blanket non-refundable deposit or automatic forfeiture is imposed by these terms.

Contact us as soon as possible to request cancellation or rescheduling. Any separate cancellation charge must have been disclosed and agreed before booking and must be lawful and fair. If we cancel and cannot agree an alternative, we refund the unprovided service. Coaching must be delivered with reasonable care and skill; rights to repeat performance or a price reduction remain where applicable.

Tell your coach about any relevant limitation that may affect safe participation, follow reasonable safety instructions and venue rules, and stop if you feel unwell. Coaching does not guarantee a particular handicap or result. This does not waive our duty of care.

We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded. We remain responsible for foreseeable loss caused by breach of our obligations as required by law. No blanket liability cap or waiver of consumer rights applies.

Do not misuse the site, attempt unauthorised access or copy content for commercial use without permission or another lawful basis. Such restrictions do not limit lawful consumer reviews or your rights.

Send complaints to info@velogolf.app with your order reference and the outcome you are seeking. We will investigate and respond. If a complaint cannot be resolved, we will provide any alternative dispute resolution information required by law and explain whether we will participate. You may also seek advice from Citizens Advice or the relevant consumer body in your country.

These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections or rights to bring proceedings in courts available under applicable law. Changes apply to future orders, not retrospectively to an existing agreement.

For orders, returns, coaching or a complaint, email info@velogolf.app or telephone +44 7535 633227.