Returns & refunds

For eligible UK consumer distance purchases, tell us you wish to cancel within 14 days after the day you receive the goods. For a single order delivered in separate parts, the period starts after you receive the last item. Send the goods back within 14 days after notifying us.

Email info@velogolf.app with your order reference and a clear statement that you wish to cancel. You can also notify us by post or telephone. Approval or a return authorisation is not required to exercise your statutory right to cancel.

You may inspect goods as you would in a shop. Please return them with their accessories and packaging where possible. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning; missing original packaging alone does not automatically remove your rights.

Return goods to: 14 Angus Gardens, London NW9 5LE, United Kingdom. Include your order reference or another way to identify your order.

The customer pays the direct cost of change-of-mind return postage. For any goods that cannot normally be returned by post, the return cost must be disclosed before purchase. Use suitable protective packaging; tracking and proof of postage are recommended, not mandatory conditions of your statutory rights.

Velogolf covers reasonable necessary return costs for faulty, damaged or incorrectly supplied goods. Contact us so we can arrange a suitable return or agree the cost before you incur unnecessary expense.

For an eligible cancellation, we refund the goods and the cost of our least expensive standard outbound delivery option. Any extra amount paid for an upgraded delivery service need not be refunded.

We refund without undue delay and within 14 days after receiving the goods back or receiving evidence you have sent them back, whichever is earlier. Where no goods need to be returned, the applicable cancellation refund deadline runs from your notice of cancellation. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. Your bank’s processing time is additional.

UK goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject non-conforming goods for a refund. After that, repair or replacement may be available, followed by a price reduction or final right to reject where the law allows. A six-month presumption about faults may apply, subject to statutory exceptions. These are not limits on all claims or a six-month warranty.

We do not charge restocking fees for statutory returns or require store credit instead of a statutory refund. Fair wear and tear, accidental damage and misuse do not themselves establish a manufacturing fault.

The statutory change-of-mind right may not apply to goods genuinely made to your specifications or clearly personalised. Choosing a standard size or stock option does not automatically make an item personalised. Sealed goods genuinely unsuitable for return for health protection or hygiene reasons may be exempt once unsealed; this is not a blanket exclusion for clothing, shoes or gloves. Faulty-goods rights still apply.

International customers should contact us before returning goods for customs instructions. Mandatory rights under the law applicable to your purchase are not excluded by this policy.

To Velogolf, 14 Angus Gardens, London NW9 5LE, United Kingdom; info@velogolf.app: I hereby give notice that I cancel my contract for the following goods/services: [description]. Ordered on/received on: [date]. Consumer name: [name]. Consumer address: [address]. Signature (only if sent on paper): [signature]. Date: [date].

For orders, returns, coaching or a complaint, email info@velogolf.app or telephone +44 7535 633227.